Track A4: Rethinking Technology-Enabled Innovation
Sunday, 28 September | 13:30–15:00 | Grand Ballroom (Level 4)
The 21st century is aptly called the Age of Technology. Digitalisation has penetrated all industries, including healthcare. Every healthcare professional, including pharmacists, is required to embrace technology to a certain extent in order to provide safe and efficient patient care. Beyond maintaining routine operations, leaders are also expected to embrace technology as an enabler of innovation, to remain relevant and stay at the forefront of the industry.
This session will help participants understand the thought process behind using technology to drive innovation. Through real-world examples and insights from experienced professionals and academics, attendees will explore how to identify challenges that can be addressed through digital solutions, evaluate the feasibility and impact of technological interventions, and implement changes that align with patient-centered care. By the end, participants will be better equipped to think critically and creatively about integrating technology into their own practice and leadership roles to foster meaningful improvements in healthcare delivery.
Presentations
The Making of Scribe by Ms Qimmy LIM and Mr Caleb CHIAM
Scribe is an artificial intelligence (AI)-powered note-taking tool developed by Open Government Products to reduce documentation burden in healthcare and social service settings. Originally built for medical social workers, Scribe has since expanded across hospitals and government agencies, supporting roles from counsellors to psychologists.
In this session, we will share the journey behind Scribe, from identifying the problem and building the tool, to driving adoption on the ground. We’ll highlight success stories and explore how Scribe has meaningfully supported frontline professionals by giving them space to focus fully on their conversations while speeding up post-session documentation.
As Singapore’s public sector continues to explore AI in service delivery, Scribe is a testament to how responsible, human-centred design can deliver tangible value and improve outcomes for both professionals and the communities they serve.
The Use of Technology in Driving Innovation, and Real-World Use of Hybrid Digital Health–Human Coaching that Help Clinician–Physicians Nudge Behavioural Change in Patients with Hyperlipidaemia by A/Prof Doreen TAN and Dr Ying Xian CHUA
AdLip: Use of human-AI Symbiosis Personal Health Assistant to improve Adherence to Lipid-Lowering medications under CADENCE (https://www.cadence-cvd.sg/) commenced in June 2024. The health coaching intervention provided by trained clinical psychologists were thought to be key in unpacking ambivalence and resistance to adherence to medicines, and also a key aspect in addressing root causes of non-adherence. This presentation will expand on the work leading up to the go-live of the app content and health coaching interventions, as well as share the clinician perspective on the use of such interventions in tandem with clinical practice.
Fireside Chat moderated by Mr Franky
Synopsis
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Speakers and Moderator
Ms Qimmy LIM
Senior Product Designer
Design
Open Government Products
Singapore
Ms Qimmy Lim is a senior product designer at Open Government Products, with 10 years of experience building products across education and healthcare. She currently works on Care360, a case management system for medical social workers, and Scribe, a transcription and summarisation tool.
Ms Lim believes that design should create a future that looks more human by tech, and not less because of it.
Mr Caleb CHIAM
Senior Software Engineer
Open Government Products
GovTech
Singapore
Mr Caleb Chiam is a Senior Software Engineer at Open Government Products, where he builds tech for public good. He is the technical lead for Scribe, a transcription and summarisation tool that saves social and healthcare professionals over 30 minutes of documentation time per session. He also leads Care360, a patient-management system for medical social workers that is used across all public healthcare institutions. He holds an MS in Computer Science degree, with a specialisation in Artificial Intelligence from Stanford University, and he brings deep technical expertise to solving real-world problems in the public sector.
A/Prof Doreen TAN
Associate Professor & Cardiology Specialist Pharmacist
Pharmacy and Pharmaceutical Sciences
National University of Singapore
Singapore
A/Prof Doreen Tan is an Associate Professor with the National University of Singapore (NUS) Department of Pharmacy and Pharmaceutical Sciences and a Cardiology Specialist Pharmacist practicing at the National University Heart Centre, Singapore. She previously headed Khoo Teck Puat Hospital Pharmacy Department, and then crossed to Corporate Development as Assistant Director of Value Office before joining NUS Department of Pharmacy full time.
Active with practice and precision medicine research, she wrote the grant for the implementation of individualisation of antiplatelets using CYP2C19 in clinical practice, fondly called “iRight4Me Antiplatelet Therapy”, which enrolled its 1007th patient in February 2024 before its conclusion. A/Prof Tan is also an enthusiast for translational research and digital health interventions. She has authored papers in the subject areas of cardiovascular medicine and pharmacogenomics. She has led three PSS position papers: Cardiology Pharmacy Practice, Pharmacist Response to Healthier SG, and the most recent, Catalysing Pharmacogenomics.
Dr Ying Xian CHUA
Family Physician
Family Medicine
National University Polyclinics
Singapore
Dr Ying Xian Chua, Head of Pioneer Polyclinic, is currently practicing Family Medicine in National University Polyclinics. He champions patient empowerment and digital adoption.
Mr Franky
Principal Pharmacist
Pharmacy
Institute of Mental Health
Singapore
Mr Franky is a key member of the clinical informatics team that successfully implemented the Next-Generation Electronic Medical Record, National Harmonised Integrated Pharmacy System, and National Billing System at the Institute of Mental Health in February 2024. As a member of the hospital’s Medication Safety Workgroup, he focuses on dealing with safety issues arising from the use of healthcare information technology. He also works on sustainability efforts and staff welfare initiatives for the pharmacy department.
Mr Franky obtained a master’s degree in digital health from Savonia University of Applied Sciences (Finland). He holds several professional credentials, including board certification in geriatric pharmacists and medication therapy management, as well as business analyst certificate. He also co-authored a chapter on pharmacy informatics in the latest edition of the Nursing Informatics textbook (Springer, 2022).
